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Shipping Procedures
JWPPA Shipping ProceduresWe expect to begin releasing lots that have been paid for to The UPS Store on Monday, September 22, 2008. The UPS Store can provide the best domestic rates to you for shipments made through United Parcel Service. If you would like to get an estimate in advance, you will need to supply the dimensions of the largest piece in the package (remember, generally our listings give the dimensions of the image only, exclusive of margins), as well as a hypothetical insured value. The UPS Store accepts major credit cards, as well as PayPal. As a courtesy to our international customers, we can ship their purchases using Global Priority Mail through the US Post Office (subject to size restrictions), at their expense. However, such packages will still need to go to the UPS Store to be wrapped. Accordingly, winning international bidders will make a second payment to JWPPA, reimbursing the cost of packaging, shipping and insurance. Additional information about shipping is available on our Frequently Asked Questions page. We recommend that you insure all packages for the full purchase price, including buyer’s premium. Upon request, we can purchase private insurance, at the recipient’s expense, for packages that otherwise would not be fully insured. Neither JWPPA nor Floating World Gallery is responsible for any loss or damage to any package while with The UPS Store or in transit.
FAQs
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JWPPA Frequently Asked Questions
Q: When will the sale be held? A: The auction is scheduled to begin at
approximately 11 am, Chicago time, on Saturday, September 20, 2008. That translates to Q: How long will the
auction last? A: That is hard to
predict. We hope to complete between 50
and 60 lots per hour. Q: Is there a
buyer’s premium? A: Yes, the buyer’s
premium is 22.5% if the successful bid comes through Ebay Live or Live Auctioneers. Q: Are the prints and paintings in the auction framed? A:
No, unless otherwise specified, our items are not framed or matted. Q: What do the dimensions on your listings mean? A:
Generally, we give the dimensions of the image only, exclusive of margins, and provide the height first, followed by the width. In the cases where the dimensions are for something else, this is described in the “Comments” section of the listing. Examples include multi-panel items, such as triptychs, or pieces without a defined plate line. Q: How much will it cost to ship my purchases? A:
Our shipping procedures are discussed above in the “JWPPA Shipping Procedures” section.
If you would like to get a shipping estimate in advance, you will need to supply the dimensions of the largest piece in the package (remember, generally our listings give the dimensions of the image only, exclusive of margins), as well as a hypothetical insured value, to Eric at The UPS Store #2203, 1341 W. Fullerton Avenue, Chicago, IL 60614, 773-477-7670. How Ebay Live Auctions Work
Q:
How can I bid through Ebay Live? A: You can bid through Ebay Live directly or through Live Auctioneers. You must first sign up for our sale, using
the sign up link Q: What is required to sign up? A: You must be a registered user on Ebay and accept the terms and conditions of sale governing our auction. You may also check a box to request an email reminder of the auction from Ebay. In addition, you will be directed to log-in again and supply some basic contact information to Live Auctioneers. This information is forwarded to us. Q:
Why hasn’t my registration been approved? A:
You probably did not complete all the required steps on your first attempt. We will try to remind such registrants to complete the process. However, if the registration process is completed in two or more sessions, we must manually approve your registration, so if you see it is still not approved after a couple of hours, please send us an email to let us know. Q:
How does the bidding work on Ebay Live? A:
There are two ways to bid:
Q:
How do I leave an absentee bid? A:
Absentee bidding on Ebay Live is similar to bidding on Ebay; you just
fill in the field with the amount of your bid, review it and submit it. Q:
How can I submit real time bids through Ebay Live? A: Shortly before our auction is
scheduled to
begin, a flashing paddle will appear next to our listing on the Ebay Live home
page. Next to that will be two links, one to Q: It is almost 09:00 in the Ebay Live Clock on the day of the auction. Why does MY EBAY say that there are over 12 hours to go until the sale? A:
This was a programming decision that Ebay made, to allow Ebayers to search for items even after the auction has officially begun. Please rely on the Ebay Live site and the Ebay clock, and not the "Time Remaining" feature. Remember, on Ebay Live, the individual listings show the start time when the entire auction begins, whereas the basic Ebay site tells you the precise hour, minute and second when the auction ends. Q: Can I bid on Ebay
Live, even if I have left order bids with JWPPA? A:
Absolutely. However, please make
sure that you do not bid against yourself. Q: How can that
happen? A: While the
bidding is taking place, you may not be able to tell whether the auctioneer is
exercising a bid on your behalf or on behalf of another bidder. When you view through Ebay Live, you
will see the designation “Auction House Floor” for any bids that are generated
through JWPPA, and you will see the designation “Internet Bidder” for any bids
that are placed through Ebay Live. Your
order bid will show up as “Auction House Floor”, but so will competing order
bids and telephone bidders. If you also
bid through Ebay Live, there is no way for us to match your Ebay Live bid
against your order bid. Here are
several scenarios, based on an assumed order bid of $700: 1.
Bidding stops at $600 to Auction House Floor That is your bid – do
not bid more. 2.
Bidding stops at $700 to Auction House Floor You cannot tell if that is your
bid or not. It might be yours, or the
prior bid of $650 bid could have been yours (assuming the $650 bid was also to
“Auction House Floor”). We could have
had order bids for $700, and the other bid came in first, so it had priority. Or we could have had a higher bidder on the
telephone that did not jump in until the $650 bid was exercised on your
behalf. Since you cannot tell whether
it is your bid or not, you must decide for yourself whether or not to go
higher. 3.
Bidding goes over $700 There is no longer a possibility
that the auctioneer is bidding on your behalf, since you did not authorize a
higher bid. At this point, you can bid
on Ebay Live without risking a bid against yourself. Q: Is this
different if I use the +1 option? A: Here is how
that same scenario plays out if you left a bid of $700 +1 1.
Bidding stops at
$600 to Auction House Floor That is your bid – do
not bid more. 2.
Bidding stops at $700 to Auction House Floor That is your bid – do
not bid more (if it was not your bid, then we would exercise +1 on your
behalf). 3.
Bidding stops at $750 to Auction House Floor You cannot tell if that is your
bid or not. It could be your bid using
the +1 option, because $750 is one bid over your $700 maximum. However, the $700 bid could have been yours
(assuming the $700 bid was also to “Auction House Floor”). We could have had order bids for $700 +1,
and the other bid came in first, so it had priority. Or we could have had a higher order bid or telephone bid. Since you do not know whether it is your bid
or not, you must decide for yourself whether or not you want to go higher. 4.
Bidding goes over $750 Since the bidding is now over
your order bid +1, you will not be bidding against yourself. Q: I left a proxy bid with Ebay Live, and it looks like I am bidding against myself. Is that right? A:
Don't worry. When that happens, it means that there is another Ebay Live bidder, who is bidding live during the auction, and who is responding to your bid. However, since your bid was on file first, the Ebay Live computer will transmit your bid to us. Each time the other Ebay Live bidder bids, you proxy bid will automatically be transmitted until either the other bidder drops out or exceeds your maximum bid.
Q: What are the differences between bidding directly with JWPPA and bidding on Ebay Live? A: The buyer’s premium is 22.5% for winning bids that come through Ebay Live or Live Auctioneers. Q: How do I know if
I won the auction? A: Winners who
submitted their successful bid through Ebay Live will receive a notice directly from Ebay
Live. Q: What are my
payment options? A: We accept checks, drafts and money orders, as well as MasterCard,
Visa, Discover, and PayPal. There is an aggregate maximum of $10,000 in credit card charges per bidder, household, etc. If
you have a credit card on file with us, we will not make any charges without
your authorization. Q: How is shipping
handled? A: We have made arrangements with The UPS Store #2203, 1341 W. Fullerton Avenue, Chicago, IL 60614, 773-477-7670, attention: Eric, to act as the primary shipper for domestic shipments, and packager for international shipments. We will deliver prints to The UPS Store, so you will not incur a pick up charge. Of course, you may elect to use another shipper. Please see our
Shipping Procedures for additional information. Q: If I am successful on Ebay Live and with JWPPA, can my purchases be shipped together? A: Of course. We try to watch for this, but it is helpful if you advise us when this occurs. Q: Are there any
other fees? A: In addition to
the purchase price, buyer’s premium and shipping, Illinois residents without a
valid resale number must pay 10.25% sales tax (as do any other customers who pick up prints in person), and international bidders are
responsible for all applicable customs, duties, taxes, etc., including any such items that are charged back to us. Q: When can I
expect to receive my purchases? A: We expect to begin releasing lots that have been paid for to the shipper on Monday, September 20. Q: How can I find out the auction results? A: We hope to post a prices realized list on the JWPPA.com home page within a few hours after the conclusion of the auction, and eventually add the prices realized to the individual listings on JWPPA.com. We will try to contact our winning bidders on Monday and Tuesday. In addition, Ebay Live usually notifies the winning bidders who used their services within 24 hours of the conclusion of the sale. After all the winning bidders have been notified, we will try to contact the unsuccessful bidders who have left order bids with us. Unsuccessful Ebay Live bidders are notified by Ebay Live. They can also be viewed by looking at each lot on Ebay Live. More Quesions? We tried to cover everything, but if you still have questions, or suggestions for other topics to cover, please email us. This page was last updated 05:00 pm Chicago time, 09.15.08 |
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